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Service Ticket Intelligence

Build a self-driven customer service powered by machine learning.

Text classification

Predict categories of new incoming service tickets based on historical service tickets.

Solution recommendation

Based on historical resolved enquiries, the service can propose similar questions and recommended answers.

About the Publisher

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As the market leader in enterprise application software, SAP is at the center of today's business and technology revolution. Our innovations enable 300,000 customers worldwide to work together more efficiently and use business insight more effectively.