SAP Cloud Platform

Service Description Guide

Service Level Agreement and Support

The Service Level Agreement for SAP Cloud Services applies to the Cloud Services described in this Service Description Guide, provided, however, the System Availability SLA for all Cloud Services is 99.9% per month. Any deviations from the 99.9% System Availability SLA or any aspect of the standard Service Level Agreement for SAP Cloud Services are noted in the applicable Cloud Service terms in this Service Description Guide.  The Service Level Agreement for SAP Cloud Services can be found at: http://go.sap.com/about/agreements/cloud-services.html?search=Service Level Agreement (also available from SAP upon request).

Maintenance Windows for all Cloud Services are set forth in the Service Level Agreement for SAP Cloud Services.
 

Support Services

SAP Enterprise Support, cloud edition applies to the Cloud Services, with any deviations noted in the applicable Cloud Service terms in this Service Description Guide.  The terms of SAP Enterprise Support, cloud edition can be found at:
http://go.sap.com/about/agreements/cloud-services.html?search=Support%20cloud (also available from SAP upon request).

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Cloud Services

SAP Cloud Platform Java server

Cloud Service Description

Java server means a virtualized hardware resource used by Java-based Platform Applications.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat Fee means fixed monthly subscription fees

Piece Size

1 Java server = 1 Piece

Available T-Shirt Sizes

Size

x-small

small

medium

large

Cores

1

2

4

8

Memory (MB)

2,048

4,096

8,192

16,384

 

Service  Availability “SLA”

Precondition to System Availability SLA:

· Java Platform Applications need to run with minimum 2 application processes/nodes

· Java Platform Applications need to have an availability check configured

Previously referred to as

SAP HANA Cloud Platform, Java server (x-small) = SAP HANA Cloud Paltform, compute unit lite

SAP HANA Cloud Platform, Java server (small) = SAP HANA Cloud Paltform, compute professional

SAP HANA Cloud Platform, Java server (medium) = SAP HANA Cloud Paltform, compute premium

SAP HANA Cloud Platform, Java server (large) = SAP HANA Cloud Paltform, compute premium plus

Documentation for this Cloud Service

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SAP Cloud Platform Virtual Machine

Cloud Service Description

SAP Cloud Platform Virtual Machine is a virtualized infrastructure-as-a-service hardware resource used to host and run SAP or third-party applications.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat Fee means fixed monthly subscription fees per Piece

Piece Size

1 virtual machine server = 1 Piece

Available T-Shirt Sizes

Size

x-small

small

medium

large

x-large

Cores

1

2

4

8

16

Storage (GB)

20

40

80

160

320

Memory (MB)

2,048

4,096

8,192

16,384

32,768

 

Additional Terms

· Customer may use the Cloud Service to host and run separately licensed SAP or third-party applications. 

· Customer is solely responsible for the security, maintenance, management and support of the applications installed by Customer on the Cloud Service.

· Customer is responsible for back up of Customer Data – no back up services are included in the Cloud Service.

· The Cloud Service is provided through a single data center.  As such, no redundant data center is included for disaster recovery services. 

· Customer is solely responsible for managing and updating the OS layer of the Cloud Service, including patching the OS with the most recent security patches made available by the OS vendor.

Customer shall fully compensate SAP (without effect of any limitations on liability in the GTCs) for any damages or expenses incurred by SAP as a result of a claim by a third party that any Customer or third party software or other technology hosted or run on the Customer’s Cloud Service virtual machine infringes or otherwise violates the rights of the third party.   

Documentation for this Cloud Service

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SAP Cloud Platform bandwidth

Cloud Service Description

Bandwidth means the amount of data traffic that leaves SAP data centers from Cloud Services to which Customer has subscribed.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat Fee means fixed monthly subscription fees

Piece Size

1 Piece = 10 GB of Bandwidth

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SAP Cloud Platform Document service

Cloud Service Description

Unstructured storage means:

· an on-demand repository for the storage of unstructured or semi-structured data;

· a Git Service to store and version source code of Platform Applications; and

·  private workspaces to users of SAP Web IDE.

Usage Metric

Monthly Flat Fee per  Piece

Explanation of Usage Metric

Flat fee means  fixed monthly subscription fees

Piece Size

1 Piece = 10 GB of unstructured storage

Previously referred to as

SAP HANA Cloud Platform, unstructured storage

Documentation for this Cloud Service

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SAP Cloud Platform custom domain

Cloud Service Description

Custom Domain means a domain requested and configured by Customer for Platform Applications, instead of the default hana.ondemand.com subdomain.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means  fixed monthly subscription fees

Piece Size

1 Piece = 1 Custom Domain

Documentation for this Service

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SAP Cloud Platform Identity Authentication

Cloud Service Description

SAP Cloud Platform Identity Authentication provides secure authentication and single sign-on for users in the cloud.

Usage Metric

Logon Requests per Month

Explanation of Usage Metric

A Logon Request is a single authentication request managed via SAP Cloud Platform Identity Authentication. Multiple authentication requests by the same user in a single day are counted as a single logon request.

Piece Size

1 Piece = 100 Logon Requests

Additional Terms & Conditions

SAP Cloud Platform Identity Authentication provides one tenant. If Customer has a subscription for a productive instance of SAP Cloud Platform Identity Authentication, then Customer can request a second tenant (for testing purposes) which will be provided upon request for no additional cost.

Previously referred to as

SAP Cloud Identity, SAP HANA Cloud Platform, identity management

Documentation for this Cloud Service

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SAP Cloud Platform Identity Provisioning

Cloud Service Description

SAP Cloud Platform Identity Provisioning offers identity management functionality such as user and role assignment provisioning from a cloud based repository to cloud and on-premise business systems.

Usage Metric

Monitored Users

Explanation of Usage Metric

Monitored Users are individuals whose information or credentials are monitored by the Cloud Service or who use the reporting console of the Cloud Service.  

Additional Terms & Conditions

· SAP Cloud Platform Identity Authentication is included in the subscription to the Cloud Service.  

· Unless otherwise noted, use of SAP Cloud Platform Identity Authentication is limited to use in connection with the Cloud Service. 

· Customer must download and deploy the SAP Cloud Platform, cloud connector to connect on-premise SAP systems to the Cloud Service.  The cloud connector is part of the Cloud Service, but the System Availability SLA does not apply to the Cloud Connector.

· The Cloud Service includes specific integration points to peer systems which are described in the Documentation.  These integration points may be changed or deprecated by SAP upon reasonable notice to Customer, and it is Customer’s responsibility to ensure that it maintains the integration with connected peer systems upon SAP’s change to or deprecation of any integration point.

Documentation for this Cloud Service

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SAP Cloud Platform Portal

Cloud Service Description

SAP Cloud Platform Portal is a flexible environment that allows Customer to create and extend business websites.

Usage Metric

Per User per month

Explanation of Usage Metric

A User is an individual authorized to access Customer’s SAP Cloud Platform Portal.

Pre-requisite

At least one (1) SAP Cloud Platform portal administrator

Additional Terms

· SAP Cloud Platform Portal is limited to access by individuals within the Customer’s organization, including employees and contractors.

· Each SAP Cloud Platform Portal subscription also includes:

   - 10 GB of outbound bandwidth per month, and

   - 30 logons of SAP Cloud Platform Identity Authentication per User, per month

Previously referred as

SAP HANA Cloud Platform, portal service
SAP HANA Cloud Portal

Documentation for this Cloud Service

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SAP Cloud Platform Portal, consumer edition

Cloud Service Description

SAP Cloud Platform Portal is a flexible environment that allows Customer to create and extend business websites.

Usage Metric

Site Visits per month

Explanation of Usage Metric

A Site Visit is an individual visit (user session) to Customer’s SAP Cloud Platform Portal, by a User. Within a single Site Visit the User can browse an unlimited number of pages belonging to that site.

Piece Size

1 Piece = 1000 Site Visits per month

Pre-requisite

At least one (1) SAP Cloud Platform, portal administrator

Additional Terms

· SAP Cloud Platform Portal, consumer edition is limited to access by individuals other than employees and contractors within the Customer’s organization, except as included in the following packages:

   - SAP HANA Cloud Platform, app services package, standard edition

   - SAP HANA Cloud Platform, app services package, professional edition

   - SAP HANA Cloud Platform, app services package, premium edition

· Each SAP Cloud Platform Portal subscription also includes 10 GB of outbound bandwidth per month.

Previously referred as

SAP HANA Cloud Platform, portal service
SAP HANA Cloud Portal

Documentation for this Cloud Service

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SAP Cloud Platform, portal administrator

Cloud Service Description

SAP Cloud Platform, portal administrator is an administrator user that manages the SAP Cloud Platform, portal service instance ranging from content and access rights to the content deployed on the portal. 

Usage Metric

Per User per month

Explanation of Usage Metric

Users are individuals authorized to access the Cloud Service to perform administrative functions.

Previously referred to as

SAP HANA Cloud Platform, portal administrator
SAP HANA Cloud Portal, administrator

Documentation for this Cloud Service

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SAP Cloud Platform SAP HANA server (<size>, BYOL)

Cloud Service Description

Fully provisioned environment for Customer to bring separately purchased SAP HANA license to develop, test  and run Platform Applications.

Usage Metric

Monthly Flat Fee  per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of a particular T-shirt size 

Available T-Shirt Sizes

Size

64 GB

128 GB

256 GB

512 GB

1 TB

Cores

12 Cores

24 Cores

32 Cores

40 Cores

80 Cores

HANA Memory

64 GB

128 GB

256 GB

512 GB

1 TB

Disk Space

640 GB

1280 GB

2560 GB

5120 GB

10 TB

bandwidth(out)

512 GB /Month

1 TB /Month

Additional Terms & Conditions

· SAP Cloud Platform SAP HANA Server (BYOL) does not include a license to the SAP HANA database or any other database.

· Customer must have a valid license agreement for the SAP HANA database in order to subscribe to SAP Cloud Platform SAP HANA Server (BYOL). Customer may not use SAP Cloud Platform SAP HANA Server (BYOL) or copy, access or use the SAP HANA database software accessible through the SAP HANA HANA server (BYOL) without such current license.

· Any attempt to access the SAP HANA database without such a license is a violation of SAP’s intellectual property rights and a breach of this Agreement for which Customer will be fully liable to SAP.

· Customer’s use of the SAP HANA database is governed by the license agreement under which it is licensed to Customer and support for the SAP HANA database is provided under the applicable support agreement, if any.

· No support for the SAP HANA database accessible through SAP HANA Server (BYOL) is provided under this Agreement. 

Previously referred to as

SAP HANA Cloud Platform, SAP HANA server
SAP HANA Infrastructure Services

Documentation for this Cloud Service

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SAP Cloud Platform SAP HANA service, base edition

Cloud Service Description

SAP Cloud Platform SAP HANA service, base edition allows Customer to develop, test and run Platform Applications– with a fully provisioned HANA environment including subscription-based SAP HANA database base edition instance.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of a particular T-Shirt size

 

Available T-Shirt sizes in Neo environment:

Size

32 GB

64 GB

128 GB

256 GB

512 GB

1 TB

Cores

8 Cores

12 Cores

24 Cores

32 Cores

40 Cores

80 Cores

HANA Memory

32 GB

64 GB

128 GB

256 GB

512 GB

1 TB

Disk Space

320 GB

640 GB

1280 GB

2560 GB

5120 GB

10 TB

Bandwidth

512 GB/Month

1 TB/Month

 

Available T-Shirts in Cloud Foundry environment:

Size

64 GB

128 GB

256 GB

512 GB

1 TB

2 TB

Cores

8 Cores

16 Cores

32 Cores

64 Cores

64 Cores

128 Cores

HANA Memory

64 GB

128 GB

256 GB

512 GB

1 TB

2 TB

Disk Space

1800 GB

1800 GB

2300 GB

3000 GB

5 TB

8 TB

Bandwidth

512 GB/Month

1 TB/Month

 

 

Additional Terms

· The Cloud Service is provisioned on the  Neo environment except for the 2 TB T-shirt size. Customer may request provisioning on the Cloud Foundry environment (if t-shirt size is available in this environment) by raising a service ticket to SAP.  Prior to provisioning on the Cloud Foundry environment, Customer must execute an addendum to SAP’s Personal Data Processing for SAP Cloud Services.

Documentation for this Cloud Service

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SAP Cloud Platform SAP HANA service, platform edition

Cloud Service Description

SAP Cloud Platform SAP HANA service, platform edition allows Customer to develop, test and run Platform Applications– with a fully provisioned HANA environment including subscription-based SAP HANA database platform edition instance.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of a particular T-Shirt size

 

Available T-Shirt sizes in Neo environment:

Size

32 GB

64 GB

128 GB

256 GB

512 GB

1 TB

Cores

8 Cores

12 Cores

24 Cores

32 Cores

40 Cores

80 Cores

HANA Memory

32 GB

64 GB

128 GB

256 GB

512 GB

1 TB

Disk Space

320 GB

640 GB

1280 GB

2560 GB

5120 GB

10 TB

Bandwidth

512 GB/Month

1 TB/Month

 

Available T-Shirts in Cloud Foundry environment:

Size

64 GB

128 GB

256 GB

512 GB

1 TB

2 TB

Cores

8 Cores

16 Cores

32 Cores

64 Cores

64 Cores

128 Cores

HANA Memory

64 GB

128 GB

256 GB

512 GB

1 TB

2 TB

Disk Space

1800 GB

1800 GB

2300 GB

3000 GB

5 TB

8 TB

Bandwidth

512 GB/Month

1 TB/Month

 

Additional Terms

· The Cloud Service is provisioned on the  Neo environment except for the 2 TB T-shirt size. Customer may request provisioning on the Cloud Foundry environment (if t-shirt size is available in this environment) by raising a service ticket to SAP.  Prior to provisioning on the Cloud Foundry environment, Customer must execute an addendum to SAP’s Personal Data Processing agreement? for SAP Cloud Service. 

Documentation for this Cloud Service

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SAP Cloud Platform SAP ASE service

Cloud Service Description

Allows Customer to develop, test and run Platform Applications– with a fully provisioned ASE database environment including subscription-based SAP ASE instances.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of a particular T-shirt size

Available T-Shirt Sizes

Size

X-Small

Small

Medium

Large

X-Large

Cores

1 cores

2 cores

4 cores

8 cores

16 cores

Memory

4 GB

8 GB

16 GB

32 GB

64 GB

Disk Space

32 GB

80 GB

160 GB

320 GB

640 GB

bandwidth(out)

512 GB/month

1 TB / month

Additional Terms & Conditions

· SAP ASE service includes use of the SAP ASE Platform Edition and includes the required infrastructure for the relevant T-shirt size.

· SAP ASE may only be used as a runtime database with SAP ASE service and Platform Applications. Customer may not use SAP ASE as a persistence data layer for any other solution.

· Use of the SAP ASE service instance must conform to sizing information in the Documentation.

Previously referred to as

SAP HANA Cloud Platform, SAP ASE service
SAP HANA DBServices

 Documentation for this Cloud Service

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SAP Cloud Platform Integration for SAP cloud applications

Cloud Service Description

SAP Cloud Platform Integration for SAP cloud applications integrates processes and data between associated SAP cloud applications on one end and third party, cloud applications and on-premise solutions on the other end. SAP Cloud Platform Integration is an open, flexible, on-demand integration system running as a core service on SAP Cloud Platform. 

Usage Metric

Percentage of SAP cloud application service subscription fee

Explanation of Usage Metric

Fees for SAP Cloud Platform Integration for SAP cloud applications are based on a percentage of the SAP cloud service subscription fee for the SAP cloud service integrated using SAP Cloud Platform Integration for SAP cloud applications.  Fees may increase as fees for the integrated SAP cloud service increase. A separate fee is due for each SAP cloud service integrated using SAP Cloud Platform Integration for SAP cloud applications and each such SAP cloud service may be connected to an unlimited number of systems using SAP Cloud Platform Integration for SAP cloud applications. 

Included Components

Data Integration

Included

Process Integration

Included

connections

Unlimited

bandwidth(out)

Unlimited

Additional Terms & Conditions

· Each Piece includes one tenant for production usage and one tenant for non-production use of the data integration and process integration capabilities.

· Customer shall ensure that it has all necessary license rights for any SAP and/or third-party solutions integrated using the Cloud Service.

· SAP shall make available for download by Customer the SAP HANA Cloud Integration- Data Services Agent (the “Integration Component”) which is the prerequisite for integration of SAP cloud solutions with SAP on-premise solutions. The use of the Integration Component is limited to use with the Cloud Service and Customer may not use the Integration Component for any other purpose.  The Integration Component is part of the Cloud Service and Customer’s use is limited to use by Authorized Users and only for the term of the Agreement.  The Integration Component may not be modified or altered in any way except by SAP.  Customer shall utilize the most current version of the Integration Component made available by SAP.

Previously referred to as

SAP HANA Cloud Platform, integration service for SAP cloud applications
SAP HANA Cloud Integration, application edition

 Documentation for this Cloud Service

SAP Cloud Platform Integration, DI edition

Cloud Service Description

SAP Cloud Platform, integration service, DI edition  integrates data between SAP cloud applications, third party applications and on-premise solutions. SAP HANA Cloud Integration is an open, flexible, on-demand integration system running as a core service on SAP Cloud Platform.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of SAP Cloud Platform Integration, DI edition

Included Resources

 

DI edition

Data Integration

Included

Process Integration

Not Included

connections

3

bandwidth(out)

10 GB / month

Additional Terms & Conditions

· Customer shall ensure that it has all necessary license rights for any SAP and/or third-party solutions integrated using the Cloud Service.

· SAP shall make available for download by Customer the SAP Cloud Platform Integration- Data Services Agent (the “Integration Component”) which is the prerequisite for integration of SAP cloud solutions with SAP on-premise solutions. The use of the Integration Component is limited to use with the Cloud Service.  The Integration Component may not be modified or altered in any way except by SAP.  Customer shall utilize the most current version of the Integration Component made available by SAP.  

Previously referred to as

SAP HANA Cloud Platform, integration service, DI edition

 Documentation for this Cloud Service

SAP Cloud Platform Integration, PI edition

Cloud Service Description

SAP Cloud Platform Integration, PI edition integrates processes between SAP cloud applications, third party applications and on-premise solutions. SAP Cloud Integration is an open, flexible, on-demand integration system running as a core service on SAP Cloud Platform.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of SAP Cloud Platform Integration, PI edition

Inlcuded Resources

 

PI edition

Data Integration

Not Included

Process Integration

Included

connections

3

bandwidth(out)

10 GB / month

Additional Terms & Conditions

Customer shall ensure that it has all necessary license rights for any SAP and/or third-party solutions integrated using the Cloud Service.

Previously referred to as

SAP HANA Cloud Platform, integration service, PI edition

 Documentation for this Cloud Service

SAP Cloud Platform Integration, enterprise edition

Cloud Service Description

SAP Cloud Platform, integration service, enterprise edition integrates processes and data between SAP cloud applications, third party applications and on-premise solutions. SAP HANA Cloud Integration is an open, flexible, on-demand integration system running as a core service on SAP Cloud Platform.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of SAP Cloud Platform Integration, enterprise edition

Inlcuded Resources

 

Enterprise edition

Data Integration

Included

Process Integration

Included

connections

Unlimited

bandwidth(out)

1 TB / month

API Management

5 million API calls / month

OData provisioning

Included

Additional Terms & Conditions

· Customer shall ensure that it has all necessary license rights for any SAP and/or third-party solutions integrated using the Cloud Service.

· SAP shall make available for download by Customer the SAP Cloud Platform Integration- Data Services Agent (the “Integration Component”) which is the prerequisite for integration of SAP cloud solutions with SAP on-premise solutions. The use of the Integration Component is limited to use with the Cloud Service.  The Integration Component may not be modified or altered in any way except by SAP.  Customer shall utilize the most current version of the Integration Component made available by SAP. 

· Integration Advisor Service. The SAP Cloud Platform, integration service, enterprise edition, includes the option to use the Integration Advisor Service.  Customer may elect to not use this feature by actively switching off the feature flag within the Cloud Service.  If Customer elects to use this feature, SAP will use the Integration Advisor Service specific integration content developed by Customer in whole or in part to build an index that will be used to make suggestions to other customers of the Cloud Service to help accelerate their integration content development process.  Any information that could be used to identify Customer as the supplier of this content will be removed before being shared with other customers as part of the index.  If Customer chooses to not use the Integration Advisor feature, its integration content will not be shared with other customers, and Customer will not have access to similar content from other customers included in the index created by SAP.  Customer may use indexed integration content solely for the purpose of accelerating Customer’s integration content development.  In addition, SAP may perform technical quality assurance and consistency checks on the content Customer provides.  SAP may choose not add or remove Customer’s content from the database. Customer is responsible for ensuring the correctness and quality of the suggestions and created integration content by other customers. In case of termination of the Agreement, all anonymized and indexed integration content will remain on the index server of the Integration AdvisorService and SAP may continue to make such integration content available to other customers.

Previously referred to as

SAP HANA Cloud Platform, integration service, enterprise edition

Documentation for this Service

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SAP Cloud Platform Integration, additional connections

Cloud Service Description

SAP Cloud Platform Integration, additional connections may be added to an existing subscription of SAP Cloud Platform, integration service.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees.  A connection is an association between two unique end points via the SAP Cloud Platform Integration.  A unique end point is a combination of the IP address and the port. Non-production connections shall not be counted for purposes of determining  the number of connections.

Piece Size

1 connection = 1 Piece

Additional Terms & Conditions

Customer shall ensure that it has all necessary license rights for any SAP and/or third-party solutions connected using the Cloud Service

Previously referred to as

SAP HANA Cloud Platform, integration service, additional connections

Documentation for this Service

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SAP Cloud Platform API Management

Cloud Service Description

Customer may use the Cloud Service to manage Application Programming Interfaces (APIs), allow consumption of APIs by developers, and permit access to APIs from applications (apps) provided by Customer to  end users of such apps. 

Usage Metric

API Calls per month

Explanation of Usage Metric

An API Call means a single call made from an API managed with the Cloud Service to Customer’s back-end data source.

Piece Size

1 Piece = 1 Million API Calls

System Availability “SLA”

System Availability is 99.5% per month.

Additional Terms & Conditions

· Each end user requires a key provided by Customer to access an API via an end user app. Any end user accessing or sending data via an API managed with the Cloud Service is deemed an Authorized User.

· The Cloud Service includes a developer portal. The developer portal can be accessed by developers granted access by Customer’s administrative users. Customer is responsible for issuing access credentials (or certificates) to developers and for any for the actions of any individual using such credentials to access Customer’s APIs managed with the Cloud Service.

· Analytics Data is data generated by the Cloud Service based on developer and application access to APIs managed with the Cloud Service.  Analytics Data provides metrics on API usage.  The time period for retention of Analytics Data varies depending on how quickly Analytics Data is created and the volume created.  It is stored in the Cloud Service for a minimum of six (6) months and not more than twelve (12) months, at which point the Analytics Data is purged from the SAP systems as new Analytics Data is created and stored.  Analytics Data can be accessed by Customer at any time while such data is stored in the Cloud Service. 

· App Data is data called by an app from a Customer data source using an API managed with the Cloud Service.  App Data is not stored in the Cloud Service, and is merely passed through the API between the app and the back-end data source.  SAP does not provide for encryption of App Data, which is the responsibility of Customer.  Further, App Data cannot be accessed by Customer from the Cloud Service during the term of the subscription except to the extent such data is retrieved by an app through an API, or as such data is updated in Customer’s back-end data source through the API.  Customer is responsible for user authentication for end users of apps that make API requests to Customer’s back-end data source.

Previously referred to as

SAP HANA Cloud Platform, API management

 Documentation for this Cloud Service

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SAP Document Center, cloud edition

Cloud Service Description

SAP Document Center, cloud edition allows end users to securely access and share business content.

Usage Metric

User per month and Cloud Storage

Piece Size

1 Piece of Cloud Storage =  2GB of Cloud Storage per month

Pre-requisite

Customer must purchase Cloud Storage in an initial minimum storage block of 100 GB that may be shared among Users.

Support

The following Support terms apply to SAP Document Center, cloud edition.

Support for Malfunctions

SAP will offer support for all malfunctions related to the Cloud Service (each an “Incident”). Incidents must be reported by Customer via the help functionality made available by SAP (or any other support channel introduced by SAP). In the event that SAP must access any of Customer’s systems remotely, e.g., via application sharing, Customer hereby grants to SAP the permission for such remote access. The following Incident priorities shall apply:

Incident Priorities

Definition

Support Availability

Support Language

Initial Response Time

Very High

The problem has very serious consequences for major business transactions and urgent work cannot be performed. The Incident requires immediate attention because the malfunction can cause serious losses.

24 hours, 6:00 am Monday to 6:00 pm Friday Central European Time

English

SAP initial response within 1 day of confirmation.* SAP will attempt to contact customer within the initial response time to clarify business impact and initiate resolution process.

High

A business transaction does not work and necessary tasks cannot be performed. The Incident requires prompt attention because the malfunction can disrupt the entire productive business flow.

Monday to Friday from 9:00 am – 5:00 pm Central European Time

English

SAP initial response within 3 days of confirmation.* SAP will attempt to contact customer within the initial response time to clarify business impact and initiate resolution process.

Medium

A business transaction does not work as expected with minor consequences for the productive operation.

Reasonable response time based on the incident (usually within 4 days).* SAP will attempt to contact customer to clarify business impact and evaluate incident.

Low

The malfunction has only few or no effects on business transactions.

Reasonable response time based on the incident.*

*Incident receipt at SAP will be confirmed via SAP incident management system for all online submitted incidents.

Software Changes

SAP will proactively apply software updates and patches during the defined maintenance windows. In case a patch needs to be applied outside a maintenance window, SAP will notify Customer in advance.

Customer Obligations/Preconditions

As a precondition to receive the support services as described in Section 2 above, Customer shall fulfill the following obligations:

Key Users

Customer shall identify at least one English-speaking Authorized user as a “Key User”. The Key User is responsible for managing all business related tasks of the Service related to Customer’s business, such as:

(i)    Support end users and manage their Incidents. This includes searching for known solutions in available documentation and liaising with SAP support in the event of new problems

(ii)   Manage background jobs and the distribution of business tasks across users;

(iii)  Manage and monitor connections to Customer’s third party systems (if available), such as e-mail, fax, printers;

(iv)  Support the potential adaptation of the Service.

Exploration of self-help tools

In case of Incidents, Customer shall make reasonable effort to explore self-help tools to find already documented solutions.

System Availability “SLA”

System Availability is 99.5% per month.

Previously Referred To As

SAP Mobile Documents

 

Documentation for this Service

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SAP Cloud Platform mobile service for development and operations

Cloud Service Description

SAP Cloud Platform mobile service for development and operations is a mobile app platform delivered as a service that enables customers to create and operate mobile applications with offline support, notification services, back-end integration and enterprise-grade security. 

Usage Metric

Users per Month

Additional Terms & Conditions

· Users must be employees of Customer or Customer’s Affiliates, or of business partners of Customer accessing the Customer mobile applications solely in support of Customer’s internal business operations. Except for Platform Applications, Customer may not upload any other SAP, Customer or third party applications or databases to the Cloud Service. Customer may not otherwise make Platform Applications available to third parties, including, without limitation, as part of a software license or subscription, software-as-a-service, outsourcing or similar commercial arrangement with the User . Customer is responsible for providing access to Users and ensuring Users comply with the terms of this Agreement. For purposes of the Supplement, “Customer Data” shall include all Platform Applications, Content, materials, data and information provided by Customer and its Users.

In order to support the connection between Customer solutions with the Cloud Service (“Customer Solutions”), Customer may use supported third party technologies to connect the Cloud Service to Customer solutions via APIs provided with the Cloud Service. Any such connections are subject to the following conditions:

i. APIs are subject to ongoing changes. It is Customer’s responsibility to adapt the Customer Solution to such changes to APIs.

ii. SAP is not responsible for any issue or malfunction in the Cloud Service caused by use of the APIs except as permitted in this Agreement.

· Use of Google Cloud Messaging (“GCM”) and Apple Push Notifications (“APN”). The Cloud Service is enabled to allow Customers to utilize GCM and APN to send messages from the Cloud Service to Mobile Users using a mobile device. When using GCM or APN, (a) Customer is responsible for all registrations required to place its mobile apps on the Apple/Google store and use APN/GCM in association with their mobile apps, (b) APN/GCM is subject to the iOS Developer Program License Agreement (including Attachment 1 thereto) and the Android Cloud to Device Messaging Terms of Cloud Service, respectively, and in particular, the advertising/marketing restrictions of the iOS Developer Program License Agreement, and Customer agrees to comply with such terms and (c) APN/GCM are not provided as part of the Cloud Services and thus excluded from all representations, warranties, indemnifications and support obligations under this Agreement.

· The Personal Data Processing Agreement for SAP Cloud Services referenced in or attached to the Order Form is modified as follows: Back up of Customer Data and network access to allow Customer Data transfer are not included in the processing operations of the Cloud Service. In all other respects, the Personal Data Processing Agreement for SAP Cloud Services applies to the Cloud Service unchanged.

Previously referred to as

SAP HANA Cloud Platform, mobile services

Documentation for this Cloud Service

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SAP Cloud Platform mobile service for development and operations, consumer edition

Cloud Service Description

SAP Cloud Platform mobile service for development and operations is a mobile app platform delivered as a service that enables customers to create and operate mobile applications with offline support, notification services, back-end integration and enterprise-grade security. 

Usage Metric

Active Users per Month

Explanation of Usage Metric

An Active User is an individual user of a Platform Application that connects to the Cloud Service at least once during any rolling three-month period. Each Active User may only access the Cloud Service via a single Platform Application. An individual accessing the Cloud Service via more than one Platform Application will be counted as a separate Active User for each Platform Application.

Piece Size

1 Piece of Consumer Edition = 50,000 Active Users

Additional Terms & Conditions

· Active Users include only individual consumers of Customer’s products or services.

· In order to support the connection between Customer solutions with the Cloud Service (“Customer Solutions”), Customer may use supported third party technologies to connect the Cloud Service to Customer solutions via APIs provided with the Cloud Service. Any such connections are subject to the following conditions:

i. APIs are subject to ongoing changes. It is Customer’s responsibility to adapt the Customer Solution to such changes to APIs.

ii. SAP is not responsible for any issue or malfunction in the Cloud Service caused by use of the APIs except as permitted in this Agreement.

· Use of Google Cloud Messaging (“GCM”) and Apple Push Notifications (“APN”). The Cloud Service is enabled to allow Customers to utilize GCM and APN to send messages from the Cloud Service to Active Users using a mobile device. When using GCM or APN, (a) Customer is responsible for all registrations required to place its mobile apps on the Apple/Google store and use APN/GCM in association with their mobile apps, (b) APN/GCM is subject to the iOS Developer Program License Agreement (including Attachment 1 thereto) and the Android Cloud to Device Messaging Terms of Cloud Service, respectively, and in particular, the advertising/marketing restrictions of the iOS Developer Program License Agreement, and Customer agrees to comply with such terms and (c) APN/GCM are not provided as part of the Cloud Services and thus excluded from all representations, warranties, indemnifications and support obligations under this Agreement.

· The Tools included in the subscription for the Cloud Service may include certain third party open source and/or other free download components (collectively, the “Free Download Components”). Please refer to http://www.sybase.com/thirdpartylegal for certain notices relating to the Free Download Components.

· The Personal Data Processing Agreement for SAP Cloud Services referenced in or attached to the Order Form is modified as follows: Back up of Customer Data and network access to allow Customer Data transfer are not included in the Processing Operations of the Cloud Service. In all other respects, the Personal Data Processing Agreement for SAP Cloud Services applies to the Cloud Service unchanged.

· Use of the SAP Cloud Platform, identity service, even if technically possible, is prohibited under this Agreement with respect to the Cloud Service.

Previously referred to as

SAP HANA Cloud Platform, mobile services, consumer edition

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SAP Cloud Platform mobile service for app and device management

Cloud Service Description

SAP Cloud Platform mobile service for app and device management allows Customers to manage mobile devices  for its employees and contractors, and the employees and contractors of Customer Affiliates.  The Cloud Service also includes access to a self-service portal through which Customer can access administrative capabilities to perform administrative tasks and obtain information about the Cloud Service.

Usage Metric

Users per Month

Additional Terms and Conditions

· Each SAP Cloud Platform mobile service for app and device management subscription also includes:
   - 30 logons of SAP Cloud Platform Identity Authentication per User, per month

· Unless otherwise noted, use of SAP Cloud Platform Identity Authentication is limited to use in connection with the Cloud Service.  

Support

The following support terms apply to SAP HANA Cloud Platform, mobile service for app and device management:

 

Support for Malfunctions

SAP will offer support for all malfunctions related to the Cloud Service (each an “Incident”). Support for custom applications is not included.  Incidents have to be reported by Customer via the help functionality made available by SAP (or any other support channel introduced by SAP). In the event that SAP must access any of Customer’s systems remotely, e.g. via application sharing, Customer hereby grants to SAP the permission for such remote access. The following Incident priorities shall apply:

Incident Priorities

Definition

Support Availability

Support Language

Initial Response Time

Very High

The problem has very serious consequences for major business transactions and urgent work cannot be performed. The Incident requires immediate attention because the malfunction can cause serious losses.

24 hours x

7 days a week

English, except for: Monday to Friday 8.00 am to 6.00 pm Local Time Zone English, German

SAP initial response within 4 hours of confirmation.* SAP will attempt to contact customer within the initial response time to clarify business impact and initiate resolution process.

High

A business transaction does not work and necessary tasks cannot be performed. The Incident requires prompt attention because the malfunction can disrupt the entire productive business flow.

Monday to Friday from 8:00 am – 6:00 pm Local Time (as defined below)

English, German

SAP initial response within 3 days of confirmation.* SAP will attempt to contact customer within the initial response time to clarify business impact and initiate resolution process.

Medium

A business transaction does not work as expected with minor consequences for the productive operation.

Reasonable response time based on the incident (usually within 4 days).* SAP will attempt to contact customer to clarify business impact and evaluate incident.

Low

The malfunction has only few or no effects on business transactions.

Reasonable response time based on the incident.*

*Incident receipt at SAP will be confirmed via email response for all online submitted incidents.

Local Time shall means the time zone in which the Customer Authorized User with administrative rights submitting the support request is located.

Software Changes

SAP will proactively apply software updates and patches during the defined maintenance windows. In case a patch needs to be applied outside a maintenance window, SAP will notify Customer in advance.

Customer Obligations/Preconditions

As a precondition to receive the support services as described in Section 2 above, Customer shall fulfill the following obligations:

Key Users

Customer shall identify at least one English-speaking Named User as a “Key User”. The Key User is responsible for managing all business related tasks of the Cloud Service related to Customer’s business, such as:

(i) Support end users and manage their Incidents. This includes searching for known solutions in available documentation and liaising with SAP support in the event of new problems; and

(ii) Manage background jobs and the distribution of business tasks across users.

Exploration of self-help tools

In case of Incidents, Customer shall make reasonable effort to explore self-help tools to find already documented solutions.

System Availability “SLA” 

System Availability is 99.5% per month.

Previously referred to as

SAP HANA Cloud Platform, mobile services

Documentation for this Cloud Service

 

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SAP Cloud Platform Internet of Things service

Cloud Service Description

SAP Cloud Platform Internet of Things service provides different features which enable the ability to:

1. Integrate and manage any connected device at scale with extended lifecycle management;

2. Capture and manage device data and events at the Edge or cloud;

3. Administer the resources and users in a secure, scalable manner; Interface the processed and normalized data with backing services and applications (not included in subscription). 

Usage Metric

Devices per month

Explanation of Usage Metric

Device means a uniquely identifiable object and its virtual representation in the IoT-Core which has a device ID allocated. 

Piece Size

1 Piece = 100 Devices 

Additional Terms & Conditions

·          In addition to the hosted portion of the Cloud Service, SAP makes available for download by Customer the Edge add-on application for the Cloud Service (the “Edge Application”). The Edge Application may only be used to integrate the Cloud Service with the on premise Customer environment and may only be used by Authorized Users. The Edge Application may not be modified or altered in any way except by SAP. The Edge Application is part of the Cloud Service. Customer shall be responsible for the physical security of the Edge Application and the System Availability SLA does not apply.  Customer is responsible for the installation and operation of the Edge Application, including any updates made available by SAP. SAP support and maintenance policies apply to the Edge Application in addition to the support policy referenced in the Order Form, and can be found at https://launchpad.support.sap.com/#/notes/2387440.

·          The EU Access option is not available for the Cloud Service.                      

·          Data storage is not included in the Cloud Service and must be acquired under a separate subscription, if required by Customer.  As such, Customer Data is not saved nor stored in the Cloud Service and cannot be retrieved from the Cloud Service by the Customer during the Subscription Term.

Google Maps Service (“GM Service”).  If the Cloud Service accesses the GM Service through a Google Maps API, Customer’s use of the GM Service is subject to Google’s Terms of Service, which are set forth at http://www.google.com/intl/en/policies/terms/. If Customer does not accept the Google Terms of Service, including, but not limited to, all limitations and restrictions therein, Customer may not use the GM Service in the Cloud Service. Use of the GM Service in or through the Cloud Service will constitute Customer’s acceptance of Google´s Terms of Service.  Customer’s usage of the GM Service in or through the Cloud Service can be terminated by SAP without reason at any time and SAP will not be required to provide an equivalent service via another provider.

Previously referred to as

SAP HANA Cloud Platform, Internet of Things service

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SAP Cloud Platform Remote Data Sync

Cloud Service Description

SAP Cloud Platform Remote Data Sync allows bi-directional synchronization of complex structured data between multiple remote databases and the SAP HANA database.

Usage Metric

Monthly Flat Fee  per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Pre-requisite

· Requires SAP Cloud Platform SAP HANA service (Base or Platform edition) which must be obtained under a separate subscription

· Customer must separately license the SQL Anywhere Remote Database Client for use on the client side.

Piece Size

1 Piece = 1 instance of one size of the Cloud Service

Available sizes

Size

Small

Medium

Cores

2

4

Memory (MB)

4,096

8,192


Previously referred to as

SAP HANA Cloud Platform, remote data sync

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SAP Cloud Platform Web IDE

Cloud Service Description

SAP Web IDE (Integrated Development Environment) is a web-based tool that allows developers to create and extend applications for browser and mobile devices. It helps simplify the end-to-end application lifecycle: prototyping, development, packaging, deployment, and customer extensions for SAP Fiori and SAPUI5 applications.

Usage Metric

Monthly Flat Fee  per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees. A User is an individual that access the Cloud Service.

Piece Size

1 Piece = 1 block of five Users of the SAP Web IDE development tools

Each Piece of SAP WebIDE includes the  following:

 

Per Block of 5 Users

SAP HANA Cloud Platform, unstructured storage

5 GB

SAP HANA Cloud Platform, SAP Web IDE

5 GB/month

Documentation for this Cloud Service

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SAP Cloud Platform Gamification

Cloud Service Description

SAP Cloud Platform Gamification allows customers to quickly incorporate gamification concepts into new and existing applications.  This Cloud Service includes an online development and administration environment for implementation and analytics of gamification concepts, including underlying gamification rule management for sophisticated gamification concepts, time constraints, complex nested missions and collaborative games. The built-in analytics module allows customers to perform advanced analytics on player behavior to enable a continuous improvement of game concepts. 

Usage Metric

API Calls per month

Explanation of Usage Metric

An API Call means a single call made to a Cloud Service API from a Customer application. The API Call is used to send any user action or system action from the Customer application to the Cloud Service.

Piece Size

1 Piece = 50,000 API calls per month

Additional Terms & Conditions

· Customer may (i) utilize Application Programming Interfaces (APIs) or widgets made available as part of the Cloud Service to integrate the Cloud Service with Customer or third-party applications provided by Customer to Customer’s end users (herein “Customer application”),  (ii) use the Cloud Service user interface (workbench) for designing game mechanics, and (iii) use the included runtime service for processing incoming events (from Customer applications) as per the designed game mechanics to provide a view of an end user's game achievements.

· Customer Data includes event data, including user identifier, event name, event properties and time stamps. In order to access Customer Data during the term of the Agreement, Customer must submit a ticket via SAP support channels requesting access to the event data logs maintained in the Cloud Service, and SAP shall make such event logs available to Customer. SAP shall retain event logs for a period of 90 days after termination or expiration of the Agreement and Customer may submit a ticket requesting a copy of the event logs during such period and/or deletion of the tenant on which Customer event logs are stored.

· Any end user accessing or sending data via a Cloud Service API, directly or through a Customer application, is deemed an Authorized User as defined in the GTC.

Previously referred to as

SAP HANA Cloud Platform, gamification service

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SAP Cloud Platform Predictive service

Cloud Service Description

SAP Cloud Platform Predictive service includes a set of developer-level services running within SAP Cloud Platform SAP HANA service, platform edition  (formerly SAP HANA Cloud Platform Database Services) that allows an application on SAP Cloud Platform to embed functionality from an underlying Automated Predictive Library (APL) that executes directly on a Customer’s SAP Cloud Platform SAP HANA, platform edition  instance.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees,  based on the size of Customer’s SAP Cloud Platform SAP HANA service, platform edition instance.

Piece Size

1 Piece = 1 instance of a particular T-Shirt size of SAP Cloud Platform SAP HANA service, platform edition

Additional Terms & Conditions

· In order to utilize the Cloud Service, Customer must have a current subscription to SAP Cloud Platform SAP HANA service, platform edition, which is subject to a separate agreement and fee.    

· Customer Data is not stored in the Cloud Service, but within the SAP Cloud Platform SAP HANA service, platform edition to which Customer must separately subscribe.  As such, Customer can access Customer Data stored in SAP Cloud Platform SAP HANA service, platform edition through the Cloud Service during the term of the subscription but SAP does not provide storage or back-up services for Customer Data as part of the Cloud Service. 

· Because the Cloud Service is a set of Web services deployed within Customer’s SAP Cloud Platform SAP HANA service, platform edition instance, the Cloud Service does not have independent maintenance windows, but is subject to the maintenance windows of SAP Cloud Platform SAP HANA service, platform edition.

Previously referred to as

SAP HANA Cloud Platform, gamification service

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SAP Cloud Platform Streaming Analytics

Cloud Service Description

SAP Cloud Platform Streaming Analytics provides streaming analytics and event stream processing as an extension to SAP Cloud Platform SAP HANA service, platform edition.  It can be used to receive and process messages from systems and devices outside of SAP Cloud Platform SAP HANA service, platform edition in-real-time, to transform raw message streams into actionable insight providing for both event stream capture and event detection and response.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fee, based on the size of Customer’s SAP Cloud Platform SAP HANA service, platform edition instance.

Piece Size

1 Piece = 1 instance of a particular T-Shirt size of SAP Cloud Platform SAP HANA service, platform edition

Additional Terms & Conditions

· In order to utilize the Cloud Service, Customer must have a current subscription to SAP Cloud Platform SAP HANA service, platform edition, which is subject to a separate agreement and fee.    

· Customer Data is not stored in the Cloud Service, but within the SAP Cloud Platform SAP HANA service, platform edition to which Customer must separately subscribe.  As such, Customer can access Customer Data stored in SAP Cloud Platform SAP HANA service, platform edition through the Cloud Service during the term of the subscription but SAP does not provide storage or back-up services for Customer Data as part of the Cloud Service. 

· Because the Cloud Service is a set of Web services deployed within Customer’s SAP Cloud Platform SAP HANA service, platform edition instance, the Cloud Service does not have independent maintenance windows, but is subject to the maintenance windows of SAP Cloud Platform SAP HANA service, platform edition.   

· The Cloud Service includes a runtime license of the streaming plugin for SAP HANA Studio. Such runtime components shall be limited solely to use with the Cloud Service.

Previously referred to as

SAP HANA Cloud Platform, streaming service

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SAP Cloud Platform Build

Cloud Service Description

SAP Cloud Platform Build is a collaborative design tool that enables SAP project teams to design enterprise applications.  Beginning with a blank canvas, imported mockups or starting with a prototype from SAP Cloud Platform Build’s gallery, users can overlay UI controls and add their own sample data to create an interactive prototype without writing code.  Integrated research and analytic tools help to gather effective user feedback. When the design process is finalized SAP Cloud Platform Build generates UI 5 starter code to jumpstart the development process.

Usage Metric

Users

Explanation of Usage Metric

A User is an individual that is authorized to access the service to perform administrative functions, such as configuring the service and allocating access rights. 

Additional Terms & Conditions

· Users can take prototypes (their own and from end users) to development via SAP Cloud Platform Build’s WebIDE integration.. 

· End users who only access SAP Cloud Platform Build to design and share prototypes are not counted as Users.

· SAP may collect data about individual users’ use of the Cloud Service, which is subject to SAP’s Build Privacy Policy which the user must accept when logging in to the Cloud Service.  

Previously referred to as

BUILD

Documentation for this Cloud Service

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SAP Cloud Platform Big Data Services

Cloud Service Description

SAP Cloud Platform Big Data Services provides enterprises a fully managed Big Data platform based on Apache Hadoop and Spark. The Cloud Service can be used to ingest and process unstructured data, implement data lakes, support IoT use cases, and/or perform analytics.

Usage Metric

Monthly Flat Fee per Piece

Piece Size

1 Piece = 1 instance of a particular edition

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Editions

Starter

Professional

Enterprise

Storage

20TB

40TB

40TB

Compute Hours (Thousands)

10

20

20

Workbenches

1

1

3

Data Navigator Users

5

10

20

Bandwidth (speed)

No minimum

750 Mbps

1 Gbps

HDFS File Count (million)

1

2

2

System Availability “SLA”

SAP provides 100% availability on a “guaranteed delivery” basis for the Cloud Service, which means that in the case of lower than 100% availability (excluding scheduled maintenance windows, and emergency service updates, of which SAP will notify Customer in advance and which will not exceed a commercially reasonable amount of downtime unless otherwise mutually agreed upon in writing), SAP will provide the following:

For any unplanned outage of infrastructure, batch processing services, or movement of output data from different phases of end to end processing, SAP will credit Customer at a rate of 1.5 times the pro-rated Compute Hours lost during an outage, and 3 times the number of Compute Hours of jobs terminated by an outage (a “Credit”). For example, if Customer purchases 20,000 Compute Hours per month and the system has a one-hour unplanned outage, SAP will credit Customer for 45 Compute Hours. If the same outage terminated a job that had consumed 500 Compute Hours before being terminated, SAP would additionally credit Customer for 1500 Compute Hours. The total credits given to Customer within any calendar month, from any unplanned outages, cannot exceed the Customer’s monthly contractual subscription amount. The Customer must consume the Credits within the next 30 calendar days starting immediately following the notification to the Customer of the applied Credits, regardless of when the unplanned outage occurred.

Notwithstanding anything to the contrary in the Agreement to which this SLA is attached, and any related links or terms incorporated therein, to the extent any downtime causes a data crash and/or loss such that data available at the time of downtime is not restored to 100% operability, SAP agrees to prioritize such event immediately as a Priority 1 support incident. This obligation assumes Customer has backed up its data in accordance with Customer’s obligations hereunder and the restoration referenced herein is to such last Customer backup scope and status.

Notwithstanding anything to the contrary in this SLA or the Agreement the following provisions apply to the Cloud Service:

All periods of unavailability must be reasonably verified by SAP. The period of unavailability is measured from the time SAP becomes aware of the unavailability until it has been remedied, as reasonably confirmed by SAP according to its technical records. SAP represents that it keeps records sufficient to verify any inquiry regarding outages during the subscription term. Customer shall not be entitled to a Credit if the event or condition that would have otherwise given rise to the Credit was caused by any event outside of SAP’s reasonable control, including Customer’s equipment, actions or inactions of Customer or its representatives; or if Customer does not request a Credit from SAP in writing within seven (7) days after the incident entitling Customer to a Credit has been remedied. SAP will not be responsible for Credits for the inability of Customer to access the Cloud Service due to Customer’s equipment or actions or inactions of Customer in violation of the Agreement or that render it impossible or commercially impractical for SAP to deliver the Cloud Service to the Customer, or such action by its representatives.

Additional Terms & Conditions

· SAP shall provide Customer a list of those portions of the Cloud Service for which Amazon Web Services is acting as a Subprocessor (as defined in the Personal Data Processing Agreement for SAP Cloud Services) upon request. 

· Compute Hours means 2.5GB of YARN container memory for a single task (e.g. mapper or reducer container, Spark executor, Tez container) that is held by the job for an hour. Customer may subscribe to additional Compute Hours in blocks of 5,000. 

· Hadoop Distributed File System (HDFS) File Count is the sum of the total number of files and directories in HDFS. This is a measure of the space required on the NameNode and DataNode to keep track of the DFS data.  ​Each file, directory and block in HDFS is represented by an object in the NameNode. Customer may subscribe to additional files in blocks of 1 million. 

· Data Navigator Users are individuals authorized to use the Alation (Data Navigator) third-party service by registering for an Alation account as part of the Cloud Service.

· The Usage Metric for the following add-on services is Flat Fee per month: SAP Cloud Platform Big Data Services (dedicated data transfer server); SAP Cloud Platform Big Data Services (VPN connectivity); SAP Cloud Platform Big Data Services (dedicated link); SAP Cloud Platform Big Data Services (workbench).  The Usage Metric for SAP Cloud Platform Big Data Services (incremental capacity) is Terabytes (TB) in blocks of 10TB.

· In some instances, SAP, SAP SE and/or their Affiliates may use information, including personal data, collected from Customer’s users with their consent under the relevant Privacy Statement at https://portal.altiscale.com/legal/privacy-policy to prepare analyses described in the GTC.

· EU Only access is not available for the Cloud Service.

· The Enterprise Edition of the Cloud Service includes up to 6 hours per calendar week of technical assistance, which includes:
   - design, optimization and data transfer expertise;
   - high level architectural and design expertise;
   - performance analysis and optimization suggestions;
   - application deployment tips;
   - data ingestion advice; and
   - collaborative account management.
Requests for such technical assistance can be made by submitting a support ticket.

· SAP and Customer shall be free to use for any purpose the Residuals resulting from access to or work with Confidential Information disclosed in the performance of technical assistance services. The term “Residuals” shall mean information in non-tangible form, which may be retained by persons who have had access to the confidential information, including ideas, concepts, know-how or techniques contained herein. Neither SAP nor Customer shall have any obligation to limit or restrict the assignment of such persons or to pay royalties for any work resulting from the use of Residuals. However, the foregoing shall not be deemed to grant to either party a license under the other party’s copyright or patents.

· Customer may use the workbench included with the Cloud Service to host and run separately-licensed SAP or third-party applications. Customer is solely responsible for the security, maintenance, management and support of the applications installed by Customer on the Cloud Service.

· Customer is responsible for back up of Customer Data – no back up services are included in the Cloud Service.

· Customer shall fully compensate SAP (without effect of any limitations on liability in the GTCs) for any damages or expenses incurred by SAP as a result of a claim by a third party that any Customer or third party software or other technology hosted or run on the Customer’s Cloud Service workbench infringes or otherwise violates the rights of the third party.   

Documentation for this Cloud Service

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SAP Cloud Platform Workflow

Cloud Service Description

SAP Cloud Platform Workflow offers tools and features to build, run and manage workflows, from simple approvals to end-to-end processes that span across different organizations and applications.  The Cloud Service includes web-based tools for workflow modeling, APIs for consumption in custom applications, monitoring tools and a set of Fiori-based applications for end user access.

Usage Metric

Users

Additional Terms & Conditions

· The Cloud Service includes 30 MB per User of storage and 100 MB per User, per month of outbound bandwidth.

· The Cloud Service includes specific integration points to peer systems which are described in the Documentation.  These integration points may be changed or deprecated by SAP upon reasonable notice to Customer, and it is Customer’s responsibility to ensure that it maintains the integration with connected peer systems upon SAP’s change to or deprecation of any integration point.

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The following SAP Cloud Platform Services are deployed on the Cloud Foundry environment, or are available on both the Neo environment and the Cloud Foundry environment, as noted below.

Application Runtime on SAP Cloud Platform

Cloud Service Description

Application Runtime on SAP Cloud Platform provides reserved runtime capacity (Quota) in the Cloud Foundry environment based SAP Cloud Platform.

Usage Metric

Gigabyte

Explanation of Usage Metric

1 Piece = 1 Gigabyte Memory per Month

Additional Terms

· Customer may use all open-source, Cloud Foundry-compatible Buildpacks, as well as Customer supplied Buildpacks, with Application Runtime on SAP Cloud Platform. SAP Enterprise Support, cloud editions is limited to those Buildpacks listed in the Documentation.

· Application Logging: Usage is limited to 256 Megabytes of Application Logging Capacity per 1 Gigabyte of reserved Application Runtime Capacity.

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MongoDB on SAP Cloud Platform

Cloud Service Description

MongoDB on SAP Cloud Platform offers a NoSQL database that uses a document-oriented data model for JSON-like documents.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of a particular T-Shirt size

Available T-Shirt sizes

Size

x-small

small

medium

large

Nodes

1 master / 2 slaves

Cores per Node

2 Cores

4 Cores

8 Cores

16 Cores

Memory per Node

4 GB

16 GB

32 GB

64 GB

Disk Space

40 GB

100 GB

400 GB

800 GB

 

Additional terms

· Customer must connect to MongoDB exclusively through MongoDB drivers made available at mongodb.org. Customer may not connect to MongoDB through any other drivers or means.

Documentation for this Cloud Service

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PostgreSQL on SAP Cloud Platform

Cloud Service Description

PostgreSQL on SAP Cloud Platform offers an object-relational database management system.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of a particular T-Shirt size

Available T-Shirt sizes

Size

x-small

small

medium

large

Nodes

1 master / 1 slave

Cores per Node

2 Cores

2 Cores

4 Cores

16 Cores

Memory per Node

4 GB

8 GB

16 GB

64 GB

Disk Space

200 GB

600 GB

1024 GB

1024 GB

 

Documentation for this Cloud Service

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RabbitMQ on SAP Cloud Platform

Cloud Service Description

RabbitMQ on SAP Cloud Platform provides access to the open source message broker RabbitMQ which is used for asynchronous communication between applications.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of a particular T-Shirt size

Available T-Shirt sizes

Size

x-small

small

medium

large

Nodes

1 master / 2 slave

Cores per Node

1 Cores

1 Cores

2 Cores

4 Cores

Memory per Node

1 GB

2 GB

4 GB

16 GB

Disk Space

10 GB

20 GB

40 GB

80 GB

 

Documentation for this Cloud Service

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Redis on SAP Cloud Platform

Cloud Service Description

Redis on SAP Cloud Platform is an in-memory data structure store that can be used as a cache, database or message broker.

Usage Metric

Monthly Flat Fee per Piece

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of a particular T-Shirt size

Available T-Shirt sizes

Size

x-small

small

medium

large

Nodes

3 nodes

Cores per Node

1 Cores

2 Cores

4 Cores

8 Cores

Memory per Node

2 GB

4 GB

16 GB

32 GB

Disk Space

4 GB

10 GB

60 GB

100 GB

 

Documentation for this Cloud Service

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Object Store on SAP Cloud Platform

Cloud Service Description

Object Storage on SAP Cloud Platform provides an unstructured cloud data store to build and deliver cloud applications.

Usage Metric

Gigabyte

Explanation of Usage Metric

1 Piece = 1 block of 100 Gigabyte Memory per Month.

Additional Terms

· Usage of the Cloud Service is restricted to 100,000 requests of types PUT, COPY, POST, or LIST and 1,000,000 requests of type GET per block of 100 GB.

Documentation for this Cloud Service

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Service Location

Description

Get an overview on the availability of SAP Cloud Platform services according to region, infrastructure provider, and release status.

Link to Documentation

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Cloud Packages

SAP Cloud Platform, starter edition

Cloud Service Description

SAP Cloud Platform, starter edition is a Platform Cloud Service and is available in 32 GB and 64 GB editions and includes access to SAP Cloud Platform SAP HANA service.

Usage Metric

Monthly Flat Fee

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of a T-shirt size of the Cloud Service

Available T-Shirt Sizes

The editions are comprised of the following resources and packaged SAP products:

 

SAP Cloud Platform, starter edition
(32 GB)

SAP Cloud Platform, starter edition
(64 GB)

SAP Cloud Platform Java server

2 x-small

3 x-small

SAP Cloud Platform SAP HANA service, platform edition

32 GB of Memory

64 GB of Memory

SAP Cloud Platform Document service

10 GB

SAP Cloud Platform bandwidth

10GB/month

SAP Cloud Platform custom domain

1

SAP Cloud Platform Portal (site visits)

80 site visits per month

SAP Cloud Platform, portal administrator

1

SAP Cloud Platform Identity Authentication (logons)

3,000 logon requests per month

SAP Cloud Platform Web IDE

Included for unlimited Users

 

Service  Availability “SLA”

SAP provides no System Availability service level agreement for SAP Cloud Platform, starter edition.

Support Terms & Conditions

SAP does not provide support for SAP Cloud Platform, starter edition. Customer may access SAP on-line communities to seek resolution to support incidents and product questions, however SAP does not offer any response time service levels.

Additional Terms & Conditions

SAP Cloud Platform, starter edition may only be used for non-productive testing and development of Platform Applications.

No productive use of a Platform Application running on the Platform is permitted under this subscription.

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SAP Cloud Platform, app services package, standard edition

Cloud Service Description

SAP Cloud Platform, app services package, standard edition is a Platform Cloud Service designed for creating light weight applications and extensions to SAP and non-SAP applications. Additional resources for any of  the Cloud Services can be added to the subscription for an additional fee.

Usage Metric

Monthly Flat Fee

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of standard edition

Available T-Shirt Sizes

The standard edition is comprised of the following resources and packaged SAP products:

 

standard edition

Number of Platform Applications Permitted

Unlimited Number of Platform Applications

SAP Cloud Platform Java server

1 medium

SAP HANA, SAP ASE Service

1 x-small

SAP Cloud Platform SAP HANA Service, base edition

32 GB

SAP Cloud Platform Document service

100 GB

SAP Cloud Platform bandwidth

256 GB/month

SAP Cloud Platform custom domain

Not included

SAP Cloud Platform Portal (site visits)

30,000 site visits per month

SAP Cloud Platform, portal administrator

1

SAP Cloud Platform Identity Authentication (logons)

1,500 logon requests per month

SAP Web IDE

Included for unlimited users

SAP Cloud Platform Integration, DI edition

Not Included

SAP Cloud Platform Integration, PI edition

Not Included

SAP Cloud Platform API Management

Not Included

SAP Cloud Platform Build

1 User

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SAP Cloud Platform, app services package, professional edition

Cloud Service Description

SAP Cloud Platform, app services package, professional edition is a Platform Cloud Service designed for creating light weight applications and extensions to SAP and non-SAP applications. Additional resources for any of  the Cloud Services can be added to the subscription for an additional fee.

Usage Metric

Monthly Flat Fee

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of professional edition

Available T-Shirt Sizes

The professional edition is comprised of the following resources and packaged SAP products:

 

professional edition

Number of Platform Applications Permitted

Unlimited Number of Platform Applications

SAP Cloud Platform Java server

2 medium

SAP HANA, SAP ASE Service

1 small

SAP Cloud Platform SAP HANA Service, base edition

64 GB

SAP Cloud Platform Document service

200 GB

SAP Cloud Platform bandwidth

512 GB/month

SAP Cloud Platform custom domain

1

SAP Cloud Platform Portal (site visits)

60,000 site visits per month

SAP Cloud Platform, portal administrator

1

SAP Cloud Platform Identity Authentication (logons)

3,000 logon requests per month

SAP Cloud Platform Web IDE

Included for unlimited users

SAP Cloud Platform Integration, DI edition

Included

SAP Cloud Platform Integration, PI edition

Included

SAP Cloud Platform OData provisioning

Included

SAP Cloud Platform API Management

Not Included

SAP Cloud Platform Build

1 User

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SAP Cloud Platform, app services package, premium edition

Cloud Service Description

SAP Cloud Platform, app services package, premium edition is a Platform Cloud Service designed for creating light weight applications and extensions to SAP and non-SAP applications. Additional resources for any of  the Cloud Services can be added to the subscription for an additional fee.

Usage Metric

Monthly Flat Fee

Explanation of Usage Metric

Flat fee means fixed monthly subscription fees

Piece Size

1 Piece = 1 instance of premium edition

Available T-Shirt Sizes

The premium edition is comprised of the following resources and packaged SAP products:

 

premium edition

Number of Platform Applications Permitted

Unlimited Number of Platform Applications

SAP Cloud Platform Java server

4 medium

SAP HANA, SAP ASE Service

1 medium

SAP Cloud Platform SAP HANA Service, platform edition

128 GB

SAP Cloud Platform Document service

400 GB

SAP Cloud Platform bandwidth

1 TB/month

SAP Cloud Platform custom domain

1

SAP Cloud Platform Portal (site visits)

120,000 site visits per month

SAP Cloud Platform, portal administrator

1

SAP Cloud Platform Identity Authentication (logons)

6,000 logon requests per month

SAP Cloud Platform Web IDE

Included for unlimited Users

SAP Cloud Platform, Integration, DI edition

Included

SAP Cloud Platform, Integration, PI edition

Included

OData provisioning

Included

SAP Cloud Platform API Management

1 Million API Calls / month

SAP Cloud Platform Gamification

50,000 API Calls / month

SAP Cloud Platform Build

1 User

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SAP Cloud Platform, free edition

Cloud Service Description

SAP Cloud Platform, free edition provides the resources required to get started with SAP Cloud Platform and deploy a Platform Application in production.

Usage Metric

No subscription fee- limitations specified below

Included Cloud Services

The Cloud Package is comprised of the following Cloud Services:

 

SAP Cloud Platform,  free edition

Number of Platform Applications Permitted

1

SAP Cloud Platform Java server

1 small

SAP Cloud Platform SAP ASE service

120 MB

SAP Cloud Platform Document service

10 GB

SAP Cloud Platform bandwidth

10 GB / month

SAP Cloud Platform custom domain

1

SAP Cloud Platform Integration

Not included

SAP Cloud Platform Portal (site visits)

300 site visits / month

SAP Cloud Platform, portal administrator

1

SAP Cloud Platform Identity Authentication (logons)

30 logon requests per User / month

SAP Cloud Platform mobile service for development and operations

subscription per User

SAP Document Center

subscription per User

SAP Jam Enterprise Edition

subscription per User

SAP Cloud Platform Web IDE

Unlimited Users

Service  Availability “SLA”

SAP provides no System Availability service level agreement for SAP Cloud Platform, free edition.

Support Terms & Conditions

SAP does not provide support for SAP Cloud Platform, free edition. Customer may access SAP on-line communities to seek resolution to support incidents and product questions, however SAP does not offer any response time service levels.

Additional Terms & Conditions

Productive use of one (1) Platform Application running on the Platform is permitted for up to a maximum of 10 Users under this subscription.

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SAP Cloud Platform, professional edition

Cloud Service Description

SAP HANA Cloud Platform, professional edition is a Platform Cloud Service that provides the resources required to deploy Platform Application in production.

Usage Metric

Users per month

Included Cloud Services

The Cloud Package is comprised of the following SAP Cloud Services:

 

SAP Cloud Platform, professional edition

Number of Platform Applications Permitted

1

SAP Cloud Platform Java server

2 small

SAP Cloud Platform SAP ASE service

120 MB

SAP Cloud Platform SAP HANA service, platform edition

10 GB

SAP Cloud Platform Document service

10 GB

SAP Cloud Platform bandwidth

10 GB / month

SAP Cloud Platform custom domain

1

SAP Cloud Platform Portal (site visits)

300 site visits / month

SAP Cloud Platform, portal administrator

1

SAP Cloud Platform Identity Authentication (logons)

30 logon requests per User / month

SAP Cloud Platform mobile service for development and operations

subscription per User

SAP Document Center

subscription per User

SAP Jam Enterprise Edition

subscription per User

SAP Cloud Platform Web IDE

Unlimited Users

Additional Terms & Conditions

This subscription cannot be combined with SAP Cloud Platform, app services package, SAP Cloud Platform, extension package or SAP Cloud Platform, starter edition under the same account or sub-account.

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SAP Cloud Platform, single application edition

Cloud Service Description

SAP Cloud Platform, single application edition is a Platform Cloud Service that provides the resources required to deploy a single Platform Application in production.

Usage Metric

Users per month

Cloud Package components

The Cloud Package is comprised of the following  Cloud Services:

 

SAP Cloud Platform, single application edition

Number of Platform Applications Permitted

1

SAP Cloud Platform Java server

2 small

SAP Cloud Platform SAP ASE service

120 MB

SAP Cloud Platform SAP HANA service, platform edition

10 GB

SAP Cloud Platform Document service

2 GB per User

SAP Cloud Platform bandwidth

10 GB per User / month

SAP Cloud Platform, custom domain

1

SAP Cloud Platform Portal (site visits)

300 site visits per User / month

SAP Cloud Platform, portal administrator

1

SAP Cloud Platform Identity Authentication (logons)

30 logon requests per User / month

SAP Cloud Platform mobile service for development and operations

subscription per User

SAP Mobile Documents

subscription per User

SAP Jam Enterprise Edition

subscription per User

SAP Cloud Platform Web IDE

Unlimited Users

Additional Terms & Conditions

This subscription cannot be combined with SAP Cloud Platform, app services package SAP HANA AppServices, SAP Cloud Platform, extension package, extension package or SAP Cloud Platform, starter edition under the same account or sub-account.

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SAP Cloud Platform, multiple application edition

Cloud Service Description

SAP Cloud Platform, multiple application edition is a Platform Cloud Service that provides the resources required to deploy multiple Platform Application in production.

Usage Metric

Users per month

Cloud Package components  

The Cloud Package is comprised of the following Cloud Services:

 

SAP Cloud Platform, multiple application edition

Number of Platform Applications Permitted

Unlimited Number of Platform Applications

SAP Cloud Platform Java server

6 small

SAP Cloud Platform SAP ASE service

120 MB

SAP Cloud Platform SAP HANA service, platform edition

10 GB

SAP Cloud Platform Document service

2 GB per User

SAP Cloud Platform bandwidth

10 GB per User / month

SAP Cloud Platform custom domain

1

SAP Cloud Platform Integration

Included

SAP Cloud Platform Portal (site visits)

750 site visits per User / month

SAP Cloud Platform, portal administrator

1

SAP Cloud Platform Identity Authentication (logons)

30 logon requests per User / month

SAP Cloud Platform mobile service for development and operations

subscription per User

SAP Document Center

subscription per User

SAP Jam Enterprise Edition

subscription per User

SAP Cloud Platform Web IDE

Unlimited Users

Additional Terms & Conditions

· This subscription cannot be combined with SAP Cloud Platform, app services package, SAP Cloud Platform, extension package or SAP Cloud Platform, starter edition under the same account or sub-account.

· SAP Cloud Platform Integration can be used for the integration of the Platform Applications to an unlimited number of systems

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Extension Packages

SAP Cloud Platform, extension package, standard edition

Cloud Service Description

SAP Cloud Platform, extension package, standard edition is a Platform Cloud Service that provides capabilities to build and run Platform Applications as extensions to on-premise or cloud applications.

Usage Metric

Users per month

Available Tiers

The standard edition is comprised of the following Cloud Services in the following tiers of Users. 

Standard Edition

 
 

Tier 1

100 – 499 Users

Tier 2

500 – 999 Users

Tier 3

1,000 - 4,999
Users

Tier 4

5,000- 19,999
Users

Tier 5

20,000- 49,999
Users

Tier 6

50,000- 99,999
Users

Tier 7

100,000 or greater Users

Number of Platform Applications Permitted

Unlimited Number of Platform Applications

SAP Cloud Platform Java server

1 medium

2 medium

3 medium

10 medium

15 medium

30 medium

45 medium

SAP Cloud Platform SAP HANA service, base edition

32 GB

32 GB

32 GB

64 GB

256 GB

512 GB

1 TB

SAP Cloud Platform Document service

10 GB

10 GB

10 GB

50 GB

100 GB

200 GB

300 GB

SAP Cloud Platform bandwidth

30 GB / month

50 GB / month

100 GB / month

500 GB / month

1 TB / month

2 TB / month

3 TB / month

SAP Cloud Platform Portal (site visits)

30 site visits per user /month

30 site visits per user /month

30 site visits per user /month

30 site visits per user /month

30 site visits per user /month

30 site visits per user /month

30 site visits per user /month

SAP Cloud Platform, portal administrator

1

1

5

5

10

10

15

SAP Cloud Platform Identity Authentication

30 logon requests per User / month

SAP Cloud Platform Web IDE

Unlimited Users

                 

Additional Terms & Conditions

For purposes of individual Cloud Services included in the Extension Package, each User in Customer’s subscription is entitled to use the respective packaged SAP Cloud Service as a single User.

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SAP Cloud Platform, extension package, premium edition

Cloud Service Description

SAP Cloud Platform, extension package, premium edition is a Platform Cloud Service that provides capabilities to build and run Platform Applications as extensions to on-premise or cloud applications.

Usage Metric

Users per month

Available Tiers

The premium edition is comprised of the following Cloud Services in the following tiers of Users. 

Standard Edition

 
 

Tier 1

100 - 499       Users

Tier 2

500 - 999        Users

Tier 3

1,000 - 4,999        Users

Tier 4

5,000- 19,999      Users

Tier 5

20,000- 49,999 Users

Tier 6

50,000- 99,999 Users

Tier 7

100,000 or greater Users

Number of Platform Applications Permitted

Unlimited Number of Platform Applications

SAP Cloud Platform Java server

1 medium

2 medium

3 medium

10 medium

15 medium

30 medium

45 medium

SAP Cloud Platfor SAP HANA service, base edition

32 GB

32 GB

32 GB

64 GB

256 GB

512 GB

1 TB

SAP Cloud Platform Document service

10 GB

10 GB

10 GB

50 GB

100 GB

200 GB

300 GB

SAP Cloud Platform bandwidth

30 GB / month

50 GB / month

100 GB / month

500 GB / month

1 TB / month

2 TB / month

3 TB / month

SAP Cloud Platform Portal (site visits)

30 site visits per user /month

30 site visits per user /month

30 site visits per user /month

30 site visits per user /month

30 site visits per user /month

30 site visits per user /month

30 site visits per user /month

SAP Cloud Platform, portal administrator

1

1

5

5

10

10

15

SAP Cloud Platform custom domain

1

1

1

1

1

1

1

SAP Cloud Platform Identity Authentication

30 logon requests per User / month

SAP Cloud Platform Integration, DI edition

Included

SAP Cloud Platform Integration, PI edition

Included

OData provisioning

Included

SAP Cloud Platform API Management

1 Million API Calls / month

1 Million API Calls / month

3 Million API Calls / month

5 Million API Calls / month

10 Million API Calls / month

15 Million API Calls / month

20 Million API Calls / month

SAP Cloud Platform mobile service for dev and operations

Subscription per User

SAP Cloud Platform Workflow

Subscription per User

SAP Cloud Platform Web IDE

Unlimited Users

Additional Terms & Conditions

For purposes of individual Cloud Services included in the Extension Package, each User in Customer’s subscription is entitled to use the respective packaged SAP Cloud Service as a single User.

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SAP Hybris Sales and SAP Hybris Service, enterprise edition

Cloud Service Description

The SAP Hybris Sales and SAP Hybris Service, enterprise edition includes the following Cloud Services in the following tiers of Users. 

Enterprise edition

 
 

Tier 1

1 - 999 Users

Tier 2

1,000- 4,999 Users

Tier 3

5,000 and greater Users

Number of Platform Applications Permitted

Unlimited Number of Platform Applications

SAP Cloud Platform Java server

5 medium

10 medium

15 medium

SAP Cloud Platform SAP HANA service, platform edition

32 GB 

 64 GB 

 128 GB 

SAP Cloud Platform SAP HANA service, platform edition, non-production

32 GB 

 64 GB 

 128 GB 

SAP Cloud Platform Document service

10 GB

 50 GB

 100 GB

SAP Cloud Platform bandwidth

200 GB / month

1 TB / month

2 TB / month

SAP Cloud Platform Integration

Included

SAP Cloud Platform custom domain

1

SAP Cloud Platform Portal (site visits)

30 site visits per User / month

SAP Cloud Platform, portal administrator

5

SAP Cloud Platform Identity Authentication (logons)

30 logon requests per User / month

SAP Cloud Platform mobile service for development and operations

subscription per User

SAP Document Center

subscription per User

SAP Jam Collaboration, enterprise edition

subscription per User

SAP Cloud for Customer, Enhanced Package

subscription per End User

SAP Cloud Platform Web IDE

Unlimited Users

Additional Terms & Conditions

· For purposes of individual Cloud Services included in the Extension Package, each User in Customer’s subscription is entitled to use the respective packaged SAP Cloud Service as a single User.

· SAP Cloud Platform Integration can be used to connect Platform Applications with any other data sources. 

Previously referred to as

Cloud for Customer, extension package, enterprise edition

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