Transforming the Customer Experience with SAP HANA Cloud Platform

GENBAND is a global leader in software-based, real-time communications solutions for the world’s largest communications service providers, enterprises, software vendors, and systems integrators. To further enhance the customer experience and internal productivity, GENBAND built a “Portal for Everything” using SAP HANA Cloud Platform and SAP HANA Cloud Platform, portal service.

“SAP HANA Cloud Platform produced an immediate ROI within weeks of going live with the service desk portal.”

Craig Parker, Senior Director, Cloud Applications and Enterprise Architecture, GENBAND Inc.


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Decrease in total cost of ownership
Productivity increase for help-desk agents
8 weeks
To build an integrated portal solution