Streamlining a Quality Management System with SAP Cloud Platform

Nearly 16 million Californians rely on Pacific Gas and Electric Company (PG&E), one of the largest combined natural gas and electric utilities in the United States, for safe, clean, reliable, affordable energy. In order to maintain its high standards, PG&E delivers a best-in-class quality assurance program. In 2016 PG&E was the first U.S. utility company to be certified to the ISO 9001:2008 standard.

A key aspect of the company’s quality management system is the supplier change request (SCR) process, a method for assessing, tracking, and documenting material recalls and changes. The process involved internal routing of paper documentation until 2016, when PG&E introduced e-SCR, an electronic system enabling suppliers to utilize an online form with attachment capabilities. The e-SCR process combines a supplier portal built on SAP Cloud Platform with the company’s SAP ERP application to route requests to approvers, resulting in faster processing and a smoother workflow.


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Success rate for purchasing defect-free materials, thanks to simpler processes
Tracking and reporting for suppliers and internal approvers
Control over material recalls and changes